Product returns — scan it, no hunting for receipts

How the money goes back and the books correct themselves

Three options: cash, card, or off the customer’s debt. The third appears only if that sale involved credit, and it works correctly with split payments too. The amount is worked out from the price at the time of the till sale, even if the price has changed since.

Scan it and the app finds the last 10 sales it could be returned from
The item goes straight back into stock and leaves a trace in the stock journal
The refund comes off revenue, and only that item’s markup comes off profit
You cannot return more than was sold — each receipt line remembers what came back
The staff report shows who returned how much — returns cannot be hidden
Scanning a scale label reads the weight out of the code itself

The returns screen — from the app itself

The return flow, the till and the result in the report look like this on a phone.

The returns screen with a scan button and the returning item’s card — **Returns**Scan the item and the app finds which sale it came from.

The till screen with a basket, a search field and a scanner button — **The till**Sales, goods intake and receipt history, with the expected cash shown on top.

The report screen showing sales, gross profit, expenses and net profit — **Reports**Sales, gross profit, expenses and net profit, then payment types and who sold what.

These screenshots come from a demo shop: the products, customers and amounts in them are invented. A real shop’s screen shows customer names and their debts, so we do not publish those. The screens themselves look exactly like this.

What this section does not do

There is no time limit on returns — no “within 14 days” rule exists in the software at all. You can return from a sale made a year ago
The app does not tell the cashier “this much off the debt, this much in cash” — only the total appears on screen
When a debt absorbs only part of a refund, the cash that left the drawer is not counted in the shift — you note that difference in the comment
A return cannot be cancelled or deleted — a mistaken one cannot be removed from the app
No separate “return receipt” is printed; the original receipt gains a “Returned −X” line
No SMS or Telegram message about the return goes to the customer
Faulty goods are not separated into their own store — returned items go back into normal stock. The reason is kept only as text
There is no exchange operation: first a return, then a separate new sale
No partial refunds (say 50%), no retention fee and no penalty — the full sale price is always returned
An employee without the permission still sees the button in the “+” menu — the guard is server-side: the request is refused

Frequently asked questions

Can I take a return if the customer lost the receipt?

Yes. The flow is built for exactly that: scan the item and the app finds the sale — no receipt number and no paper needed. If several sales match you can pick another from the list, each showing the date, the customer and the price at the time.

What happens if goods taken on credit come back?

The refund is taken off the customer’s unpaid debt — as much as the debt can absorb. If the debt is already settled the record switches itself to “cash” and the money is handed back, otherwise the customer would return goods and get nothing. You never have to correct the ledger by hand.

Could a seller fake a return and pocket the money?

Accepting returns is a separate permission: withhold it and the server refuses the request (the ready-made “Till only” set does not have it). Even when granted, every return is stored with who did it, when and why, and the staff report shows each person’s returned total as a separate red figure — including anyone who sold nothing at all that period. More in staff permissions and staff oversight.

Try it today and see the difference tomorrow.

7 days free, no payment card needed. Then from 6 630 UZS a day, depending on the shop type.

Start for free

Pricing →Message us on Telegram

Taking goods back — without hunting for the receipt

How the money goes back and the books correct themselves

The returns screen — from the app itself

What this section does not do

Frequently asked questions

Related pages

POS

Seller control

Staff permissions

Phone shop

Try it today and see the difference tomorrow.